FAQ
Here you’ll find answers to some of the most commonly asked questions about our products, services, and policies. Whether you’re curious about shipping, how to use your purchase, or anything else, we’ve got you covered.
If you can’t find what you’re looking for, our customer support team is always ready to help. Feel free to reach out to us at: support@lusible.com
Product
How does silicone scar tape work?
It locks in moisture and applies gentle pressure to help scars fade over time. It also protects the skin from bacteria and UV rays, promoting natural healing.
Can I use it on my face?
Yes! It's safe for all skin types and can be used on both the face and body, even under makeup.
How soon will I see results?
You may notice improvements within a few weeks of consistent use. For best results, wear the tape daily for several weeks.
How many hours a day should I wear the tape?
You can wear the tape for up to 24 hours a day. It's comfortable and stays in place during daily activities, including workouts and showers.
Shipping and Delivery
Where are you located?
Our headquarters are based in Munich, Germany.
How long does shipping take?
We process orders within 1–2 business days. Once shipped, delivery typically takes 4–7 days.
What are the shipping costs?
We offer free standard shipping (4–7 days) to customers worldwide—no extra fees!
What if my product arrives damaged?
If your product arrives damaged, simply email us a photo of the damaged item, and we’ll send a replacement to you at no cost.
Email: contact@lusible.com